FAQ

Getting Started

Are your boxing classes beginner friendly?

I am a complete beginner. Can I still join?

When should I arrive?

How do I find you?

How do I sign up for a session?

Can I book a trial session?

Can I book a session for a friend?

Equipment & Facility

What equipment do I need?

Can I rent or buy equipment?

Do you have showers?

Do you have lockers?

GENERAL QUESTIONS

How can I use the recovery area (sauna & ice bath)?

It’s raining. What now?

Are your classes indoors or outdoors?

Can I train by myself at the gym?

Can I join the sauna if I’m pregnant?

I’m feeling sick—should I still come to class or an event?

Booking & Memberships

How much does a session cost?

Do you offer memberships?

How do I cancel my membership?

I cancelled but still got charged – what now?

Check-in & Technical Info

How do I check in with Urban Sports Club?

Why do I need the Adidas app to check in?

I forgot to check in or I'm having issues with Urban Sports Club—what should I do?

What if I’m having technical issues with the adidas app—can I still book a class?

I have a technical issue with my account – help?

Why are there no classes on certain days?

Community & Events

Where can I find info about social events like Punch & Brunch?

Can we book a private group session?

Bring a Buddy:

Lost & Found

I have lost or forgot something!